Course Certified By:

Introduction

This course starts with teams, studying their dynamics, their pervasiveness, and the synergies they bring to the working environment. Human interaction in teams, as an example, is a typical source of conflict. The course then progresses into understanding conflict, its sources, and the cost involved.
It introduces practical exercises where the participants will be trained on generic conflict resolutions strategies and tactics on two dimensions – individual and group. It then moves from the reactive mode to a proactive mode by studying and practicing strategies for conflict prevention. This is used as a basis to create an environment of healthy conflict among individuals, in team, and cascading up to the whole organization. Building a positive and thriving Organizational Culture is the ultimate goal of this course.
In today’s fast paced and changing work environment, the huge workloads and high-performance requirements; leadership excellence and meticulous planning become inevitable. Learning the traditional ways is important, yet new and creative ways is of similar importance. Even more, stress has become present in today’s business world.
In particular,
Business is constantly changing. Planning, stress management and creativity can help you be the best leader in today’s modern organization.

Objectives

• Managing Teams
• Develop an understanding of the dynamics and workings of teams.
• Develop an awareness of conflicts.
• Learn strategies for conflict resolution, and conflict avoidance.
• Achieve demonstrable progress in their competence.
• Clarify the scope and nature of a managerial position.
• Learn some ways to deal with the challenges of the role.
• Recognize the responsibilities you have as a manager, to yourself, your team, and your organization.
• Learn key techniques to help you plan and prioritize effectively.
• Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
• Tools to help employees set and achieve goals.
• A three-phase model that will help participants prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
• Understanding stress, discussing stress causes and preventers.
• Understanding creativity and its importance at the workplace

Who Should Attend?

• Senior Managers
• Senior Project Managers
• Senior Operations Managers
• Strategic Planning Officers
• Senior Trainers
• Supervisors
• Team Leaders
• As well as those being prepared to assume a managerial or supervisory position in the future

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm